FAQ

• Starting Up

Windows Download

How do I download the Casino software?

To begin downloading the Casino, please click the "Download Casino" button. You can choose to save the download file on to your computer or simply open the file and follow the user-friendly instructions.

How long does the download take?

It usually takes from just a few seconds till 5-8 minutes to download, depending on your bandwidth. It is advised that you will only need to complete this process once, after that time you will be able to access the casino instantly.

What is the installation file called?

OrangeGamez-Setup.exe

I have downloaded the file but can't find it

If the OrangeGamez does not appear on your desktop and you can't recall where you saved the file, please follow these simple steps:

1. Click on your "Start" menu at the bottom to the left of your screen.
   
2. Click on the "search" option, select to search for "files and folders."
   
3. Type "OrangeGamez" into the search field; click "search now".
   
4. When the search has found the file, you may install the Casino by double clicking on the filename in your search results.
   
5. If you can't seem to find the correct file, your download most likely did not complete. If this is the case download the software again.
• New Account

How do I register an account at OrangeGamez?

Once you have downloaded the file our software will ask you to sign up for a new account. All you have to do is enter a few details and your registration is complete; you will then receive a confirmation email with your unique account details. You can start playing at the casino immediately.

How do I connect to OrangeGamez?

Option 1.

First, load up the casino (either by double-clicking on the casino icon on your desktop, or selecting from your start menu). Once the casino has loaded, select the "Connect" button and enter your unique account details and you're ready to play!

Option 2.

Press Play Now bottom at the front page or go to Casino section of the website. Choose the game you wish to play. Chose if you wish to play for Fun or for Real Money. Enter your login name and password.. And you are in!

• Account Section

I have already signed up at OrangeGamez but I forgot my username and/or password.

Simply contact our customer support 24 hours a day, 7 days a week. You may contact support via Live Chat, e-mail or telephone and you will be provided with the accounts details you require. For security purposes, you will have to provide some personal information. Please visit our support page for contact information.

Promotions

Please visit our Great Promotions area for more details.

Banking Info

Please visit our Payment Solutions area for more detail

Are my transactions secure?

Absolutely! Our system utilizes a 128 bit SSL Digital Encryption to ensure the security of all your transactions. This technology is the very same used by all major Financial Institutions to date.

• Depositing Funds

How do I make a deposit?

If you wish to make a deposit click on the "Cashier" button in the casino client. You have several deposit methods to choose from. You can find more detailed descriptions of the available payment methods on our "Payment solutions" page.

What depositing methods do you offer?

Please visit our "Payment Solutions" page.

Is using a Credit Card safe?

Absolutely! Our system utilizes a 128 bit SSL Digital Encryption to ensure the security of all your transactions. This technology is the very same used by all major Financial Institutions to date. Be confident, your credit card transaction will be completely secure.

What is the minimum amount of casino chips I need to purchase to play?

In order to play for Real money at our casino, you must make a minimum purchase of EUR 10 of casino chips.

• Withdrawing Funds

How do I make a withdrawal?

To withdraw your winnings, go to the "cashier" section and follow the user-friendly instructions. Find out more about the withdrawal methods we currently offer at our "Payment Solutions" page.

Can I withdraw my bonus?

Yes you can, but the exact rules are depending on the particular bonus campaign or promotion you are claiming. Please read the promotion details in the Cashier carefully.

• Technical Questions

What happens if I suddenly get disconnected from the Internet while I'm placing a bet?

If you suddenly are disconnected from the Internet while placing a bet, our system will take note of this. When you reconnect to the casino you will find yourself at the same spot you left off on.

• Support

How can I contact support?

You can contact our support staff in numerous ways. To view all our support options, please visit our help page.

• How old do I have to be?

You need to be 18 or the minimum legal age to play at a Casino in your jurisdiction, whichever is greater.

• What casino software do you use?

Rival Gaming

What are the minimum and recommended system requirements?

Microsoft Windows XP or Vista (any version)
CPU: Pentium III or IV
RAM: 256 MB+
Disk space: We recommend 200 MB +, for a wide variety of games.

How is the outcome of games generated?

One of the main concerns of Online gaming operations is to guarantee fair gaming.We understand the importance of explaining how this is actually done:
Our Casino "dealer" is a real computer. A Random Number Generator (RNG) is utilized to ensure that performance is truly random. Our Casino uses the trusted MD5 RNG, which provides consistently random results. The system has been rigorously tested by running millions of rounds and examining results. The system is also systematically tested by independent experts.
We provide our players with an easy to use online log of their game results. This information may be reviewed any time, which includes amounts wagered, game results, as well as Deposit and Cash Out records.
Our Casino games have retained the services of internationally respected and distinguished independent auditors, in order to review the Casino's Payout Percentage.
The review is conducted on a monthly basis, and includes the Payout Percentage of each game, as well as the total average Payout Percentage of our Casino.

• Fraud

OrangeGamez Live-Casino reserves the right to freeze and forfeit player accounts due to actual or suspected Fraudulent activity:

• Including but not limited to Multiple Registrations and/or Logins via either OrangeGamez Live-Casino or Licensee sites.
• Attempts by the player to circumvent the normal odds of the game played via electronic or other methods and/or employing playing methods, including but not limited to the following; such as observing and/or recording deal outcomes over a period of time via login to OrangeGamez Live-Casino and/or Licensee sites.
• Using a system of progressive betting for example on Roulette over an extended period of play.
• Using Card Counting or other measures as determined solely by OrangeGamez Live-Casino and/or it's authorized agents on Table Games.
• Using any other Fraudulent method(s).
• In such cases ALL such Player Accounts will be subject to seizure by OrangeGamez Live-Casino and Prosecution will be followed to the fullest extent of the Law.